Queuing & processing takes less than 4 minutes for 95% first-class or business class passengers of international and HK/Macau/Taiwan flights; less than 12 minutes for 95%
economy class passengers of international and HK/Macau/Taiwan flights.
Queuing & processing takes less than 5 minutes for 95% first-class or business class passengers of domestic flights;
less than 14 minutes for 95% economy class passengers of domestic flights.
Queuing & security checking takes less than 10 minutes for 95% passengers of international and regional flights; less
than 12 minutes for 95% passengers of domestic flights.
4.旅客出入境海关通关时间﹤3分钟（需进一步检查的除外）。
Customs clearance takes less than 3 minutes except further inspection.
5.95%以上的旅客等候办理边防检查手续﹤25分钟（需进一步检查的除外）。
Immigration inspection processing takes less than 25 minutes for more than 95% passengers except further inspection.
6.旅客出入境检验检疫通过时间﹤1分钟（需进一步检查的除外）。
Arrival quarantine checking takes less than 1 minute except further inspection.
7.登机口每30分钟向旅客广播通报航班不正常信息或航班动态信息。
Irregular flights information should be broadcast every 30 minutes.
8.免费行李手推车供应充足、布局合理，便于旅客取用，可用性达100%。
Free luggage carts should be accessible to passengers in abundant supply.
9.商品明码标价，一货一签，价位公平合理，不乱收费，杜绝假冒伪劣商品。
The prices of commodities should be marked clearly and fairly. No fake commodities.
10.昆明机场全体员工遵循首问负责制，100%响应旅客问讯，用微笑为旅客服务，积极帮助旅客解决问题。
All staff working at Kunming Int’l Airport will undertake the responsibility to complete any inquiry, making 100%response to any passenger inquiry and providing passengers with the service smilingly and assisting passengers in problem-solving.